Digital will solution provides financial security for 150,000 pension members
client quote
- Søren Højland Boesen (Former Employee)
- Riziki Nielsen
- Mads Kjærgaard Christensen (Former Employee)
- Michael Sungsoo Fuglø (Former Employee)
Because most of Akademikerpension's members hadn't made a will, and 80% wanted an easy way to do it. A member survey found four reasons people put it off. They didn't know why it mattered, the legal language was hard, it cost money, and it forces you to think about your own death. Without a will, loved ones can end up in a tough financial spot, and some risk losing their home.
With a guide who explains it along the way. Akademikerpension's will generator uses an avatar that explains the difficult legal terms and why each piece of information is needed. Members enter their personal and family details and work through a questionnaire where every question is explained. Behind the scenes, we mapped every parameter and the full decision tree, so the flow covers the most common situations.
The core functionality was built in less than two months. First, our design team worked closely with Akademikerpension's product owner so the solution fit the brand and what members expect. Once the design was approved, we developed it in agile sprints and consulted legal advisors along the way. Head of Innovation Walid Orfaly says Kvalifik managed to "translate legal complexity into a user-friendly digital solution" within a short time frame.
It works in 90% of cases, and that was the target from the start. Instead of trying to cover every possible situation, we built Akademikerpension's will generator around the most common ones its 150,000 members face. Legal advisors checked the solution so the documents it generates are valid. Members download their will as a PDF, and then it just needs to be registered with a notary.
Too many people don't make a will before they pass away, and that can leave their loved ones in dire financial situations.
We made it easy and simple to create a will for the 150,000 members of Akademikerpension with a custom software solution. The users are guided through the process and all the questions are explained. In the end they have a valid legal document that just needs to be registered with a notary.
The solution now makes it simple for the 150,000 members to create a will. By simplifying the complexity of will creation, our solution enables users to easily input their personal and family data and navigate through a questionnaire. Intuitive guidance and explanations make the experience straightforward. Once completed, users can download the document as a PDF and register it for complete coverage and peace of mind.
Akademikerpension approached us with a significant issue impacting their members, the absence of a will before the passing of a loved one. The repercussions of this situation could be dire, with some individuals potentially losing their homes due to financial constraints. A member survey revealed that a majority had not created a will, due to four factors: a lack of understanding of its significance, complex legal language, the cost involved and the fact that it forces you to think about your own mortality. 80% of the members wanted an easy way to create a will.
The challenge we faced was to devise a solution that simplified this process, making it intuitive and easily accessible for Akademikerpension members. The goal was to alleviate the stress and confusion surrounding will creation, and provide a straightforward, user-friendly approach to this crucial aspect of life planning. We also had to come up with a solution that would work in 90% of the cases.
The main design challenge was to simplify the process as much as possible and find a good way to guide the user and explain the difficult legal terms. Here we settled on an avatar that explains the concepts and why certain information is needed.
We mapped out all the different parameters and the total decision tree to come up with an architecture for a solution that could cover the most common situations. The solution was then developed in iterative design sprints.
During the initial phase, our design team worked closely with the product owner at Akademikerpension, ensuring alignment with their brand identity and user expectations. With the design approved, we proceeded to the development phase. The core functionality was developed with agile sprints in less than two months. Throughout the development process, legal advisors were consulted to ensure compliance with relevant regulations guaranteeing the validity and legality of the generated documents.
The platform's functionality was tested focusing on usability, security, and compatibility across devices and browsers.
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